Section 1: Digital Curriculum Products

All Full Life Institute curriculum products (including individual age levels, the Early Childhood Bundle, individual unit downloads, and any future grade-level bundles) are delivered as digital files (PDFs and supporting digital materials).

1.1 General Rule: All Digital Sales Are Final

Digital curriculum purchases are non-refundable and non-returnable. This is consistent with industry standards across digital homeschool curriculum providers and reflects the nature of our product: once digital files are delivered to a customer, they cannot be “returned” in any meaningful sense, as the buyer retains permanent access to the materials.

This policy protects Full Life Institute from a practice common in digital products: customers purchasing materials, downloading and copying the contents, and then requesting a refund. Such practices harm small Christian businesses and ultimately raise prices for honest customers.

1.2 Why We Offer a Pilot Program Instead of a Trial Period

Rather than offering a trial period or money-back guarantee that invites abuse, Full Life Institute offers prospective families two clear ways to evaluate our curriculum before purchase:

1.     Free Sample Units. We offer free sample lessons and unit previews available on our website so families can experience the curriculum before buying.

2.     Pilot Group Programs. Periodically, FLI runs structured Pilot Group programs where families test the curriculum for an extended period in exchange for honest feedback. See Section 3 for details.

These options give families authentic opportunities to evaluate the curriculum, while protecting our intellectual property and our business sustainability.

1.3 Limited Exceptions to the No-Refund Rule

Full Life Institute will issue a full refund or replacement at our discretion in the following limited circumstances:

•       Duplicate Purchase: If a customer accidentally purchases the same product twice within a 30-day window, we will refund the duplicate transaction upon written request to support.

•       Technical Failure: If a customer is unable to access or download the digital files due to a technical issue on our platform, and our support team is unable to resolve the issue within 14 days, we will issue a full refund or store credit at the customer’s preference.

•       Misrepresented Product: If a product is materially different from its description on our website (e.g., wrong age level shipped, missing units, corrupted files), we will replace the product or issue a refund.

•       Unauthorized Charge: Charges resulting from unauthorized use of payment information will be refunded promptly upon verification.

 

Refund requests under these exceptions must be submitted within 30 days of the original purchase, in writing, to our customer support email.

Section 2: Pilot Group Deposits

2.1 Pilot Deposit Refund Window

The Pilot Group deposit is fully refundable if the participant withdraws from the pilot within the first 14 days of the program start date. Withdrawal must be communicated in writing to Full Life Institute via email or through the official Pilot Group communication channel.

2.2 After the 14-Day Window

After day 14 of the pilot program, the deposit is non-refundable. Pilot participants who do not complete the pilot after day 14 forfeit their deposit, but retain access to all materials they have already received.

2.3 Deposit Credit at Launch

Pilot participants who complete the program (use the curriculum at least 3 days per week, complete weekly check-ins, and submit a final feedback survey with testimonial) receive their deposit as a credit applied toward any FLI curriculum purchase at public launch. This credit is in addition to the Founding Family Discount (40% off).

2.4 Forfeiture of Founding Family Benefits

Pilot participants who do not complete the program forfeit:

•       The deposit credit toward future purchases

•       The 40% Founding Family Discount

•       Early access to future grade-level releases

•       Entry into any pilot-related drawings or special offers

 

Pilot materials already received remain available to the participant for personal family use.

 

Section 3: Memberships and Subscriptions

3.1 Membership Cancellation

Memberships and recurring subscription products may be cancelled at any time through your account dashboard. Upon cancellation, you will retain access to membership content through the end of your current billing period.

3.2 Subscription Refund Eligibility

Refunds for subscription products are evaluated as follows:

•       First 7 Days of First Subscription: New subscribers may request a full refund of their first month’s subscription fee within 7 days of initial signup, provided they have not consumed more than 25% of the available content during that period. Heavy content consumption within the trial window is considered intent to use rather than evaluate.

•       After Day 7: Subscription fees are non-refundable. Cancellation prevents future billing but does not refund the current billing period.

•       Annual Subscriptions: Annual subscriptions purchased in advance are refundable on a pro-rated basis within the first 30 days of purchase only. After 30 days, annual subscriptions are non-refundable.

3.3 Suspended or Terminated Accounts

Members whose accounts are suspended or terminated for violations of FLI’s Terms of Service (including but not limited to: sharing login credentials, distributing copyrighted materials, or violating community guidelines) are not eligible for refunds of any kind. Forfeited subscription fees may be retained by FLI.

 

Section 4: Mentorship and Coaching Services

4.1 Cancellation Before First Session

Customers who purchase mentorship or coaching packages may request a full refund any time prior to the first scheduled session. Once the first session has occurred, the package is considered active and non-refundable.

4.2 After First Session

Once mentorship has begun, all fees are non-refundable. However, FLI is committed to ensuring our mentorship clients receive value. If a client is dissatisfied with the service after the first session, they may:

•       Reschedule remaining sessions within the original package timeframe

•       Request reassignment to a different mentor (subject to availability)

•       Convert remaining sessions to a curriculum credit at 50% of the remaining session value

4.3 Missed Sessions

Sessions cancelled by the client with less than 24 hours notice are forfeited and not eligible for rescheduling or refund. Sessions cancelled by FLI will be rescheduled at no additional cost.

 

Section 5: Unplugged! Summer Camp

5.1 Camp Registration Refund Schedule

Refund eligibility for Unplugged! Summer Camp registrations is determined by the date of cancellation relative to the camp start date:

Days Before Camp Start	Refund Amount	Notes
60+ days	Full refund minus $25 administrative fee	Most flexible window
30–59 days	50% refund	Reflects pre-event commitment costs
15–29 days	25% refund OR full credit toward next year’s camp	Customer’s choice
14 days or less	No refund	Credit toward next year may be granted at FLI’s discretion
No-show / no notice	No refund	No exceptions

5.2 Camp Cancellation by FLI

In the unlikely event that FLI cancels Unplugged! Camp due to unforeseen circumstances (extreme weather, facility issues, public health emergencies, etc.), all registered families will receive a full refund or full credit toward the next year’s camp—the choice is the family’s. FLI is not responsible for related travel expenses incurred by attendees.

5.3 Medical and Family Emergencies

Cancellations due to documented medical or family emergencies (death in the family, hospitalization, etc.) within the 14-day window will be evaluated on a case-by-case basis. We are committed to compassionate decisions in genuine hardship circumstances.

 

Section 6: Physical Merchandise

6.1 Return Window

Physical merchandise (apparel, accessories, printed materials, etc.) may be returned within 14 days of delivery for a full refund of the product price.

6.2 Condition Requirements

Returned merchandise must be:

•       Unworn and unwashed

•       In original packaging with tags attached

•       Free of damage, alterations, or signs of use

•       Accompanied by proof of purchase (order number or confirmation email)

6.3 Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to FLI error (incorrect item, defective product, damaged in transit). For returns due to FLI error, FLI will provide a prepaid return shipping label.

6.4 Custom or Personalized Items

Custom or personalized merchandise (engraved, monogrammed, made-to-order items) is non-refundable except in cases of FLI error or product defect.

6.5 Refund Processing Time

Approved refunds are processed within 5–10 business days of FLI receiving the returned item. Refunds are issued to the original payment method. Processing times by your bank or card issuer may extend the timeline by an additional 3–10 business days.

 

Section 7: Refund Abuse Prevention

Full Life Institute reserves the right to refuse refunds, deny future purchases, or terminate accounts in cases of suspected refund abuse. The following practices constitute abuse and may result in denial of refund requests:

Patterns of Abuse We Monitor

•       Repeated Refund Requests: Customers who have previously received refunds and request additional refunds on subsequent purchases may be subject to additional scrutiny or denied future refund requests.

•       Bulk Purchase and Return: Purchasing multiple items, all curriculum levels, or full bundles with apparent intent to download materials and request refunds is considered fraudulent and will be denied.

•       Distribution of Refunded Materials: Sharing, distributing, posting, or reselling materials from a purchase that was later refunded constitutes copyright infringement and theft. FLI reserves the right to pursue legal remedies.

•       Chargebacks Without Communication: Customers who issue credit card chargebacks without first contacting FLI customer support to attempt resolution will have their accounts permanently banned and access to all purchased materials revoked.

•       False Claims of Technical Issues: Repeatedly claiming technical issues that cannot be verified by our support team to obtain refunds is considered fraudulent.

•       Account Sharing or Resale: Sharing access credentials with non-household members or reselling FLI products violates Terms of Service and forfeits all refund eligibility.

Consequences of Refund Abuse

Customers identified as engaging in any of the practices listed above may be subject to:

•       Denial of the current refund request

•       Permanent ban from future FLI purchases

•       Revocation of access to all previously purchased digital materials

•       Forfeiture of any pending discounts, credits, or membership benefits

•       Reporting of fraudulent activity to payment processors and credit card networks

•       Pursuit of legal remedies in cases of intellectual property theft or fraud

 

Section 8: How to Request a Refund

8.1 Required Information

All refund requests must be submitted in writing and include the following information:

1.     Full name on the order

2.     Email address used for purchase

3.     Order number or invoice number (e.g., FLEC0001 or FLPILOT0001)

4.     Date of purchase

5.     Product(s) requested for refund

6.     Reason for refund request

7.     Any supporting documentation (screenshots of technical errors, etc.)

8.2 Where to Submit

Submit refund requests through one of the following channels:

•       Email: support@lifeisfull.org (preferred)

•       Website Contact Form: lifeisfull.org/contact

•       Reply to your original order confirmation email

8.3 Response Time

FLI will acknowledge receipt of refund requests within 2 business days and provide a resolution within 7 business days. Complex cases may require additional investigation, which we will communicate transparently.

8.4 Refund Processing Time

Approved refunds are processed within 5–10 business days of approval. Funds are returned to the original payment method. Your financial institution may take an additional 3–10 business days to display the refund in your account.

 

Section 9: General Provisions

9.1 Policy Modifications

Full Life Institute reserves the right to modify this Return and Refund Policy at any time. Updated policies are effective upon posting to the FLI website. Purchases made before the effective date of a policy change are governed by the policy in effect at the time of purchase.

9.2 Discretion of Full Life Institute

FLI reserves the right to grant refunds, store credits, or exchanges outside of this policy at our sole discretion in cases of genuine hardship, exceptional customer service circumstances, or to maintain customer goodwill. Such discretionary refunds do not establish precedent and do not constitute a waiver of this policy in future situations.

9.3 No Cash Refunds

All approved refunds are issued to the original payment method only. FLI does not issue cash refunds, check refunds, or alternative payment refunds under any circumstances.

9.4 Currency and Taxes

All transactions are conducted in U.S. Dollars (USD). Refunds are issued in USD. Sales tax (where applicable) is refunded along with the product price for approved refunds. Currency conversion fees charged by your financial institution are not refunded by FLI.

9.5 Discount Codes and Promotional Pricing

Refunds for products purchased with discount codes, promotional pricing, or Founding Family discounts will be refunded at the actual amount paid, not the retail value of the product.

9.6 Non-Transferability of Refunds

Refunds may only be issued to the original purchaser. Gift purchases will be refunded to the original purchaser, not the gift recipient. Account transfers do not extend refund windows.

9.7 Governing Law

This Return and Refund Policy is governed by the laws of the State of Maryland, United States, without regard to its conflict of law principles. Any disputes arising under this policy will be resolved in the appropriate courts of the State of Maryland.

9.8 Severability

If any provision of this policy is found to be unenforceable or invalid under applicable law, that provision shall be modified to reflect the parties’ intention or eliminated to the minimum extent necessary, with the remaining provisions of the policy remaining in full force and effect.

9.9 Statement of Faith and Mission Alignment

Full Life Institute is a Christian organization committed to integrity, honesty, and fair dealing in all business practices. We strive to honor God in our service to families, our pricing, and our policies. We invite our customers to communicate openly with us about any concerns, and we commit to responding with grace, fairness, and transparency.

 

 

Contact Information

For questions about this policy or to submit a refund request, please contact:

 

Full Life Institute

Email: support@lifeisfull.org

Website: lifeisfull.org

Community: t.me/fulllifechat